How to safely clear a locked template

  1. To unlock the Template you should know its Id. You can get it performing following manipulations:
  • Right click on the name of the locked Template and select Inspect element;
  • In html code explorer go to the closest parent tr html element and copy a value of id property;
  1. Replace Template Id within Unlock the template.sql file with this Id and run it on appropriate database.
  2. Remove preview folder ~/App_Data/tenant_id/company_id/template_id from file system, where:
  • tenant_id – part of tenant id which goes after “tenants/” in tenant mappings file;
  • company_id – company Id from tenant mappings file;
  • template_id – template Id;

UPDATE [dbo].[Template]
  SET [IsLocked] = 0
  WHERE [Id] = '00000000-0000-0000-0000-000000000000'